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Relationships building and sustaining of, 12, 66, 67, 68–71, 74, 82 flexibility in, 102 management of, 129–130 role in organizational savvy, 80 Rescuing behavior, 61–62 Resentment, as self-defeating emotion, 21 Resilience, as self-management competency, 12, 42–45 assessment of, 42–45, 50, 166 Resistance, 120, 124–125 Resumes, fraudulent or misleading, 141–142 Retention, of employees, 2, 116, 119 Sarcasm, 150 Self-awareness, 8, 11–12, 15–31, 157 in combination with self-control, 36 competencies associated with, 11, 16–24 accurate self-assessment, 11, 16, 26–28, 29–30, 157, 163–166 emotional and inner awareness, 11, 16, 20–26, 29, 157, 162–165 impact on others, 11, 16–20, 29, 157, 161–164 effect on sales performance, 16–17 interaction with self-control, 9 as internal function, 9 “in the moment,” 45–47 lack of, 16–18 Self-confidence lack of, 147–148 as personal influence competency, 13, 86–91, 107 assessment of, 87–91, 107 differentiated from arrogance, 87, 90 examples of, 87–88 relationship to narcissism, 90–91 Self-control, 8, 9, 11–12, 33–51 in combination with self-awareness, 36 competencies associated with, 12 courage or assertiveness, 34, 39–42, 158, 165–168 emotional expression, 34, 35–39, 157–160, 164–167 “in the moment,” 45–47, 167 planning the tone of conversations, 34, 47–49, 167 resilience, 34, 42–45, 158, 166 interaction with self-awareness, 9 Self-doubt, 147–148 Self-esteem, 2 Self-management. See Self-control 184 INDEX Self-talk, 21 Seligman, Martin, 146 Senge, Peter, 75 Service orientation, 12, 54, 58–62, 63, 94 assessment of, 60–63, 169 Setting the Table (Meyer), 59 Skepticism, 150–151 Skills and abilities, self-awareness of, 11, 16 assessment of, 27–30 Skills audits, 2 Social bonds, 10 Social expertness, 8, 12–13, 65–84, 158 competencies associated with, 10, 12–13, 66–84 building relationships, 66, 68–71, 82, 158, 169–172 collaboration, 10, 12–13, 66, 71–74, 82, 158, 170 conflict resolution, 66, 74–78, 82, 158, 171 organizational savvy, 66, 67, 78–81, 83, 158, 171–174 as external function, 10 Social Intelligence (Albrecht), 68 Stress, job-related, 116 Teammates, 59, 75 Teamwork, aversion to, 148 Technical excellence/skills, 2–3, 78 Thoughts, relationship to behavior, 5 Trust, 135, 138 University of Texas, 152 University of Toledo, 151–152 Values, 139. See also Mastery of purpose and vision conflicted, 136, 138 corporate/organizational, 34, 136 one’s understanding of, 130–132, 139 Verification, of job applicants credentials, 141–142, 145–146 Victimization, feelings of, 146 Vision. See Mastery of purpose and vision Work climate, positive, 13, 116–121, 126 assessment of, 118–121, 126, 177–180 benefits of, 116 effect on job stress, 116 examples of, 117 Workforce, older adults in, 1–2 World’s Most Powerful Leadership Principles, The (Hunter), 115–116 ABOUT THE AUTHOR Adele B. Lynn is the founder of The Adele Lynn Leadership Group, an international consulting and training firm that helps leaders forge trusting relationships. She is a frequent keynote speaker who inspires leaders to create an emotional climate conducive to high performance. Her company also provides resources for trainers, coaches, and human resource professionals. Her previous books include The Emotional Intelligence Activity Book, The EQ Difference, and Quick EQ Activities for Busy Managers. She lives in Belle Vernon, Pennsylvania. For more information contact: The Adele Lynn Leadership Group 609 Broad Ave. Belle Vernon, PA 15012 724 929-5352 www.lynnleadership.com 185 Recommended SHRM Resources Staffing Management magazine For the latest techniques and trends in recruiting and retaining employees, HR experts turn to Staffing Management—the essential resource on recruiting and staffing. Subscriptions are $35 per year United States and its territories; $55 per year Canada; $85 per year international (via airmail). Visit www.shrm.org/ staffingmanagement/magazine/ to order. The Practical HR Kit Solving the Compensation Puzzle: Putting Together a Complete Pay and Performance System By Sharon K. Koss, SPHR, CCP Proving the Value of HR: How and Why to Measure ROI By Jack J. Phillips, Ph.D., and Patricia Pulliam Phillips, Ph.D. Legal, Effective References: How to Give and Get Them By Wendy Bliss, J.D., SPHR Investigating Workplace Harassment: How to Be Fair, Thorough, and Legal By Amy Oppenheimer, J.D., and Craig Pratt, MWS, SPHR The Source Book Kit Employment Termination Source Book By Wendy Bliss, J.D., SPHR, and Gene Thornton, Esq., PHR Performance Appraisal Source Book By Mike Deblieux Hiring Source Book By Cathy Fyock, CAP, SPHR Trainer’s Diversity Source Book By Jonamay Lambert, M.A., and Selma Myers, M.A. HIPAA Privacy Source Book By William S. Hubbartt, SPHR, CCP TO ORDER SHRM BOOKS SHRM offers a member discount on all books that it publishes or sells. Bulk purchase discounts are also available for SHRM-published books. To order these or any other book published by SHRM through the SHRMStore: ONLINE: www.shrm.org/shrmstore BY PHONE: 800-444-5006 (option #1); or 770-42-8633 (ext. 362); or TDD: 703-548-6999