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Federal Department of the Environment, Transport, Energy and Communications DETEC Federal Office of Civil Aviation FOCA Safety Division - Flight Operations FOCA GM/INFO Guidance Material / Information Operator’s Cabin Crew Training Guidance Material in the format of Certification Leaflet CC TRNG Source: imago GmbH, 13127 Berlin Scope Cabin crew training concept and corresponding manuals Applies to AOC-Holders Valid from 06 December 2017 Purpose Guidance Process No HE 58-11, HE 58-12 Document Reference COO.2207.111.2.3128628 Registration No 033.1-00001/00039/00003 Prepared by lik, rud / SBOC Released by SB AFS / 31 March 2015 Distribution Internal / External CP ISS 2 / REV 0 / 06.12.2017 LEFT BLANK FOCA GM/INFO CC TRNG Log of Revision (LoR) Date Issue Revision Highlight of Revision 01.07.2015 1 0 First Issue 15.04.2016 1 1 Small editorial adjustments, title 06.12.2017 2 0 Amendments to legal requirements, new layout: - Ch. 0.1 List of References: amended - Ch. 1.1 Cabin Crew Training and Checking Organisation: nominated postholder nominated person - Ch. 1.3 Contracted Training Facilities Activities: Applicable requirements amended - Ch. 1.4 Cabin Crew Training and Checking Personnel: CRM instructor Cabin Crew CRM Trainer - Ch. 1.4.1 Cabin Crew Safety Training Manager: several terms replaced - Ch. 1.4.2 Cabin Crew Instructor: Paragraph 'Classroom Instructor  sentence changed Fails a candidate during… check failed if the required standard…; Paragraph 'Cabin Crew Inflight Instructor'  'the operator has to nominate…', '(OM-D)' added, 3rd bullet point amended, Note box deleted; Paragraph 'CRM Instructor Cabin crew CRM Trainer' amended - Ch. 1.4.4 Training Programme Developer: Bullet point added - Ch. 2.1 CC TRNG General: Table 'Cabin Crew Course'  Initial Training Course and Examination: FOCA approval required if applicable - Ch. 2.2 Methods and Devices of Training: ORO.MLR.100 added - Ch. 2.3 Checking: ORO.MLR.100 added - Ch. 2.4 CC Initial TRNG Course / CC Attestation: Bullet points amended - Ch. 2.5 Aircraft Type Specific TRNG and Operator Conv. TRNG: 4th bullet point amended; Table 'Operator conversion training'  Safety Management System added - Ch. 2.6 Differences Training: 4th bullet point amended - Ch. 2.7 Familiarisation: Paragraph 'Familiarisation flights'  Bullet point added - Ch. 2.8 Recurrent Training: Tables 'Aircraft type specific elements' and 'Operator specific training elements' amended (see markers) - Ch. 2.9 Refresher Training: Table amended (additional row Pilot incapacitation) - Ch. 2.10 Senior Cabin Crew Training: Table amended (additional row Stowage of cabin baggage) - Ch. 3.2 Aero-Medical and First Aid: Element 'f' should be trained in Aircraft type specific training and Differences training - Ch. 3.4 Crew Resource Management: Table amended - Ch. 3.5 Duties and Responsibilities: Table amended - Ch. 3.8 Fire and Smoke: Table amended - Ch. 3.11 Passenger Briefing: Briefing items before take off and after landing added  'use and stowage of portable electronic devices'; safety harnesses restraint systems - Ch. 3.12 Passenger Handling: Table amended (additional row SCPs) - Ch. 4.1 Record-Keeping/Storage Periods: Paragraph 'Storage periods'  bullet points added ADMIN *COO.2207.111.2.3128628* FOCA GM/INFO CC TRNG List of Effective Chapters CP ISS 2 / REV 0 / 06.12.2017 Ch. 3.14 ISS 2 / REV 0 / 06.12.2017 LoA ISS 2 / REV 0 / 01.09.2017 Ch. 3.15 ISS 1 / REV 0 / 01.07.2015 ToC ISS 2 / REV 0 / 06.12.2017 Ch. 4 ISS 1 / REV 0 / 01.07.2015 Ch. 0 ISS 1 / REV 0 / 01.07.2015 Ch. 4.1 ISS 2 / REV 0 / 06.12.2017 Ch. 0.1 ISS 2 / REV 0 / 01.09.2017 Ch. 0.2 ISS 2 / REV 0 / 01.09.2017 Ch. 0.3 ISS 2 / REV 0 / 01.09.2017 Ch. 0.4 ISS 1 / REV 0 / 01.07.2015 Ch. 0.5 ISS 1 / REV 0 / 01.07.2015 Ch. 0.6 ISS 1 / REV 0 / 01.07.2015 Ch. 1 ISS 2 / REV 0 / 06.12.2017 Ch. 1.1 ISS 2 / REV 0 / 01.09.2017 Ch. 1.2 ISS 1 / REV 0 / 01.07.2015 Ch. 1.3 ISS 2 / REV 0 / 06.12.2017 Ch. 1.4 ISS 2 / REV 0 / 06.12.2017 Ch. 1.4.1 ISS 2 / REV 0 / 06.12.2017 Ch. 1.4.2 ISS 2 / REV 0 / 06.12.2017 Ch. 1.4.3 ISS 1 / REV 0 / 01.07.2015 Ch. 1.4.4 ISS 2 / REV 0 / 06.12.2017 Ch. 2 ISS 1 / REV 0 / 01.07.2015 Ch. 2.1 ISS 2 / REV 0 / 06.12.2017 Ch. 2.2 ISS 2 / REV 0 / 06.12.2017 Ch. 2.3 ISS 2 / REV 0 / 06.12.2017 Ch. 2.4 ISS 2 / REV 0 / 06.12.2017 Ch. 2.5 ISS 2 / REV 0 / 06.12.2017 Ch. 2.6 ISS 2 / REV 0 / 06.12.2017 Ch. 2.7 ISS 2 / REV 0 / 06.12.2017 Ch. 2.8 ISS 2 / REV 0 / 06.12.2017 Ch. 2.9 ISS 2 / REV 0 / 06.12.2017 Ch. 2.10 ISS 2 / REV 0 / 06.12.2017 Ch. 2.11 ISS 2 / REV 0 / 01.07.2015 Ch. 3 ISS 1 / REV 0 / 01.07.2015 Ch. 3.1 ISS 2 / REV 0 / 06.12.2017 Ch. 3.2 ISS 2 / REV 0 / 06.12.2017 Ch. 3.3 ISS 1 / REV 0 / 01.07.2015 Ch. 3.4 ISS 2 / REV 0 / 06.12.2017 Ch. 3.5 ISS 2 / REV 0 / 06.12.2017 Ch. 3.6 ISS 1 / REV 0 / 01.07.2015 Ch. 3.7 ISS 2 / REV 0 / 06.12.2017 Ch. 3.8 ISS 2 / REV 0 / 06.12.2017 Ch. 3.9 ISS 1 / REV 0 / 01.07.2015 Ch. 3.10 ISS 1 / REV 0 / 01.07.2015 Ch. 3.11 ISS 2 / REV 0 / 06.12.2017 Ch. 3.12 ISS 2 / REV 0 / 06.12.2017 Ch. 3.13 ISS 1 / REV 0 / 01.07.2015 ADMIN *COO.2207.111.2.3128628* FOCA GM/INFO CC TRNG List of Abbreviations LoA ISS 2 / REV 0 / 01.09.2017 The following abbreviations are within this GM/INFO: Abbreviation Definition Abbreviation Definition ACC Acceptance HPL Human Factors Performance Limitation AeMC Aeromedical Centre ICAO AMC Acceptable Means of Compliance International Civil Aviation Organization AME Aeromedical Examiner MAPSC AOC Air Operator Certificate Maximum Approved Passenger Seating Configuration APP Approval MED Medical ARA Authority Requirements for Aircrew MEL Minimum Equipment List ARO Authority Requirements for Air Operations MLR Manuals, Logs and Records MPA Multi Pilot Aeroplane CAT Commercial Air Transport MS Management System CC Cabin Crew NASP CCA Cabin Crew Attestation National Civil Aviation Security Programme CCI Cabin Crew Instructor OEB Operational Evaluation Board CCIT Cabin Crew Initial Training OGM Operational Guidance Material CCTRNG Cabin Crew Training OM Operations Manual CPR Cardio-Pulmonary Resuscitation OM-A, OM-B, OM-D Operations Manual Part A, Part B, Part D CRM Crew Resource Management OP Operational Procedures CSPM Cabin Safety Procedures Manual ORA DEF Definition Organisation Requirements for Aircrew DG Dangerous Goods DOC Document EC European Commission Ed. Edition ETOPS Extended Range Operations with two Engine Aeroplanes EU European Union FOCA Federal Office of Civil Aviation GEN General GM/INFO Guidance Material / Information ORO Organisation Requirements for Air Operations PBE Protective Breathing Equipment PED Portable Electronic Devices RVSM Reduced Vertical Separation Minima SCP Special Category of Passenger SMS Safety Management System SOP Standard Operating Procedures SPA Operations requiring Special Approval ABB 1 *COO.2207.111.2.3128628* FOCA GM/INFO CC TRNG Table of Contents (ToC) ToC ISS 2 / REV 0 / 06.12.2017 0 Introduction ..........................................................................................................................1 0.1 List of References ..................................................................................................................1 0.2 Purpose of this GM/INFO .......................................................................................................1 0.3 Scope .....................................................................................................................................2 0.4 Terms and Conditions ............................................................................................................2 0.5 Organisation / Operator Responsibilities ................................................................................2 0.6 Format of the GM/INFO ..........................................................................................................3 1 Organisation, Cabin Crew Training and Checking Personnel ...........................................4 1.1 Cabin Crew Training and Checking Organisation ...................................................................4 1.2 Cabin Crew Training Philosophy and Standard of Performance .............................................5 1.3 Contracted Acitivities ..............................................................................................................6 1.4 Cabin Crew Training and Checking Personnel .......................................................................7 1.4.1 Cabin Crew Safety Training Manager .....................................................................................9 1.4.2 Cabin Crew Instructor ...........................................................................................................10 1.4.3 Cabin Crew Examiner ..........................................................................................................15 1.4.4 Training Programme Developer............................................................................................16 2 Cabin Crew Training ..........................................................................................................17 2.1 General ................................................................................................................................17 2.2 Methods and Devices of Training .........................................................................................19 2.3 Checking ..............................................................................................................................21 2.4 Cabin Crew Initial Training Course / Cabin Crew Attestation ................................................22 2.5 Aircraft Type Specific Training and Operator Conversion Training .......................................23 2.6 Differences Training .............................................................................................................25 2.7 Familiarisation ......................................................................................................................26 2.8 Recurrent Training................................................................................................................28 2.9 Refresher Training................................................................................................................31 2.10 Senior Cabin Crew Training .................................................................................................32 2.11 Single Cabin Crew Training ..................................................................................................33 3 Cabin Crew Training Modules ...........................................................................................34 3.1 General ................................................................................................................................34 3.2 Aero-Medical and First Aid ...................................................................................................35 3.3 Aircraft Description ...............................................................................................................37 3.4 Crew Resource Management (CRM)....................................................................................38 3.5 Duties and Responsibilities ..................................................................................................41 3.6 Doors and Exits ....................................................................................................................43 ToC 1 *COO.2207.111.2.3128628* FOCA GM/INFO CC TRNG 3.7 Emergency Procedures (incl. crowd control) ........................................................................44 3.8 Fire and Smoke ....................................................................................................................46 3.9 Incident and Accident Review ..............................................................................................47 3.10 Normal Procedures ..............................................................................................................48 3.11 Passenger Briefing ...............................................................................................................49 3.12 Passenger Handling .............................................................................................................51 3.13 Pilot Incapacitation ...............................................................................................................52 3.14 Safety and Emergency Equipment .......................................................................................53 3.15 Survival Training ..................................................................................................................55 4 Documentation ...................................................................................................................56 4.1 Record-Keeping/Storage Periods .........................................................................................56 ToC 2 *COO.2207.111.2.3128628* FOCA GM/INFO 0 CC TRNG Introduction Ch. 0 ISS 1 / REV 0 / 01.07.2015 All Guidance Material / Information (GM/INFO) are intended to assist the operator in the implementation of relevant matters into the activities and document system of the operator, as well as to ensure compliance with legal requirements. It is to be considered a tool for the operator in order to ease processes of obtaining required and defined acceptances, approvals and authorisations issued by the Federal Office of Civil Aviation (FOCA). Using the GM/INFO will facilitate establishing compliance with defined requirements and will lead through the respective certification or variation process. This is achieved by the presentation of key questions to be used by the operator to question completeness and compliance of the information contained in the respective document system by performing a selfassessment prior to submitting the documentation to FOCA. It is important to understand, that FOCA will use the identical GM/INFO when evaluating regulatory compliance to a specific requirement. The GM/INFO is also used as a checklist when performing the authorities’ technical finding during the certification or variation process. The questions used by the operator during the self-assessment are identical to those used by the responsible inspector during the evaluation process. 0.1 List of References Ch. 0.1 ISS 2 / REV 0 / 01.09.2017 This GM/INFO is based on the legal references listed below: Legal Reference Issue Subject Basic Regulation (EC) No 216/2008 20.02.2008 Common rules in the field of civil aviation and establishing a European Aviation Safety Agency Commission Regulation (EU) No 1178/2011 03.11.2011 Technical requirements and administrative procedures related to civil aviation aircrew: Annex IV: Part-MED Commission Regulation (EU) No 290/2012 (amending regulation 1178/2011) 30.03.2012 Technical requirements and administrative procedures related to civil aviation aircrew: Annex V : Part-CC ; Annex VI : Part-ARA ; Annex VII : Part-ORA Commission Regulation (EU) No 965/2012 05.10.2012 Technical requirements and administrative procedures related to air operations: Annex I: DEF; Annex II: PartARO; Annex III: Part-ORO; Annex IV: Part-CAT Commission Regulation (EU) No 376/2014 03.04.2014 Reporting, analysis and follow-up of occurrences in civil aviation Commission Regulation (EC) No 300/2008 09.04.2008 Common rules in the field of civil aviation security Commission Regulation (EU) No 83/2014 29.01.2014 Flight Time Limitation amending (EU) No 965/2012 Commission Regulation (EC) No 1107/2006 05.07.2006 Regulation concerning the rights of disabled persons and persons with reduced mobility when travelling by air ECAC Doc No 30, 11th edtition 2009 / Amendment 5 Dec 2009 Facilitation of the transport of persons with disabilities and persons with reduced mobility (PRMs) ICAO Doc 10002 AN/502 1st Ed. 2014 Cabin Crew Safety Training Manual 0.2 Purpose of this GM/INFO Ch. 0.2 ISS 2 / REV 0 / 01.09.2017 This Guidance Material / Information «CC TRNG» is intended for air operator’s management personnel involved in the definition of concepts for training and checking of cabin crew members. It assists editors in the development, production and maintenance of the particular Operations Manual Part D «Training». The GM/INFO addresses key issues in the development and organisation of acceptable means of 1 / 57 *COO.2207.111.2.3128628* FOCA GM/INFO CC TRNG compliance regarding training and checking programmes for cabin crew members. Furthermore, it incorporates guidelines, examples of current best practice in addition to instructions and regulatory requirements. In order to assist with the self-assessment and the giving of evidence to FOCA, the operator’s editor should complete the last column in all mentioned tables. 0.3 Scope Ch. 0.3 ISS 2 / REV 0 / 01.09.2017 This GM/INFO covers all aspects in regard to an operator’s cabin crew training & checking. 0.4 Terms and Conditions Ch. 0.4 ISS 1 / REV 0 / 01.07.2015 When used throughout the GM/INFO the following terms shall have the meaning as defined below: Term Meaning Reference shall, must, will These terms express an obligation, a positive command. EC English Style Guide: Ch. 7.19 may This term expresses a positive permission. EC English Style Guide: Ch. 7.21 shall not, will not These terms express an obligation, a negative command. EC English Style Guide: Ch. 7.20 may not, must not These terms express a prohibition. EC English Style Guide: Ch. 7.20 need not This term expresses a negative permission. EC English Style Guide: Ch. 7.22 should This term expresses an obligation when an acceptable means of compliance should be applied . EASA Acceptable Means of Compliance publications FOCA policies and requirements could This term expresses a possibility. http://oxforddictionaries.com/ definition/english/could ideally This term expresses a best possible means of compliance and/or best experienced industry practice. FOCA recommendation Note: To highlight information or an editorial note a specific note box is used.  The use of the male gender should be understood to include male and female persons. 0.5 Organisation / Operator Responsibilities Ch. 0.5 ISS 1 / REV 0 / 01.07.2015 The operator is responsible for defining the concept for cabin crew training and checking which fits its operation. This comprises:        preparing of training manual preparing of training programmes and syllabi organisation of adequate training facilities conducting of training and checking analysing of conducted training and checking producing of training records of the trainees maintaining/recording/storing of training records 2 / 57 *COO.2207.111.2.3128628* FOCA GM/INFO 0.6 CC TRNG Format of the GM/INFO Ch. 0.6 ISS 1 / REV 0 / 01.07.2015 This GM/INFO has the format of a Certification Leaflet (CL). The CL consists of a standardised modular reference box system. The following presentation provides details of the defined format:          Topic: subject description  FOCA evaluation method  FOCA / Topic Reference Number which may be used as identification in addition to interlink between this leaflet and the Document Evaluation Report (Finding Report). The Number consists of a combination of: - a subject code related to the specific topic/ theme; and - sequence number in the respective chapter of the GM. The above example 3-B9-075 indicates: RVSM = GM regarding RVSM Specific Approval, 3 = GM section; B9 = OM chapter under evaluation (here OM-B, Chapter 9.), followed by 075 = sequence number.  Associated legal reference and/ or reference to other relevant publications including information on formal Acceptance (ACC) or Approval (APP) where applicable. Note that indicating a legal reference does include the relevant AMC and/or GM.  Reference to the Part(s), Chapter(s) and/or Subchapters of the operator’s document systems or manual system as required by the applicable Part.  If the legal provision requires a formal approval, a short description of the content of this approval is provided.  Questions for self-assessment and compliance verification.  Provides instructions, provisions, regulatory requirements, guidelines, acceptable means of compliance and examples of current best practice. 3 / 57 *COO.2207.111.2.3128628*