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Chapter 10 Review 445 Chapter Review To further practice and reinforce the skills you learned in this chapter, you can perform the following tasks: n Review the chapter summary. n Review the list of key terms introduced in this chapter. n Complete the case scenarios. These scenarios set up real-world situations involving the topics of this chapter and ask you to create a solution. n Complete the suggested practices. n Take a practice test. Chapter Summary n The Network and Sharing Center can be used to share files, folders, printers, and media with other computers in the environment. n Troubleshooting shared resources involves verifying network connectivity, Network and Sharing Center configuration details, and permissions. Key Terms Do you know what these key terms mean? You can check your answers by looking up the terms in the glossary at the end of the book. n computer description n computer name n mapped network drives n media library sharing n network discovery n network locations n password-protected sharing n permissions n printer sharing n Public folder n Shared folder n Universal Naming Convention (UNC) n workgroup name 446 Chapter 10 Review Case Scenarios In the following case scenarios, you apply what you’ve learned about configuring, managing, and troubleshooting shared resources. You can find answers to these questions in the “Answers” section at the end of this book. Case Scenario 1: Choosing Folder Sharing Options You are a Consumer Support Technician assisting a small business owner with setting up file and folder sharing for her network environment. The customer would like to set up her own computer to provide a set of shared files to other members of the business. There are more than 1,000 files that she wishes to share, many of which are very large. She would like some users to be able to modify these files and add new ones, whereas others should be able only to view them. All users should be required to provide logon information when attempting to access shared files. The customer would also like to simplify the setup process for configuring sharing of data. All computers are running Windows Vista Business Edition. 1. Which options in the Network and Sharing Center should you enable to meet these requirements? 2. How should you configure the workgroup setting for the computers in the office environment? 3. How should the customer define permissions for shared folders? Case Scenario 2: Working with Public Folder Sharing You are a Consumer Support Technician assisting a home user with configuring sharing options in a home environment. The home currently contains one standard desktop computer that stores numerous photos, video, and music files. The customer would like a simple way to make some of these files available over the network for use by his children. He does not want the shared files to be modified. He wants to perform a minimal amount of configuration. He would also like to make photos and music available for access with his Xbox 360 game console. For files and folders that are shared, the user does not want his children to be required to provide logon information. You have verified that the customer’s computer has plenty of available hard disk space. 1. Which options in the Sharing And Discovery section of the Network and Sharing Center should you enable to meet these requirements? 2. Which permissions settings should he use for this shared folder? 3. Which Network and Sharing Center options should be enabled to provide data to the Xbox 360? Chapter 10 Review 447 Suggested Practices To help you successfully master the exam objectives presented in this chapter, complete the following tasks. Configuring and Troubleshooting Resource Sharing These practice exercises will help you become more familiar with setting up shared resources and troubleshooting common problems that might occur. All practice exercises require at least two different computers running Windows Vista that are configured on the same network. Configure one computer running Windows Vista to use file sharing and another to use Public folder sharing. Simulate various usage scenarios in which one would be more useful than the other. For example, determine which method would be most useful for sharing a large number of files to many different users who should have different permissions. Then, configure the shared folders and permissions accordingly and test the settings, using different user accounts. n Practice 2: Troubleshooting Network Resource Sharing Issues Configure two or more computers running Windows Vista to share files and folders and verify that the shared resources can be accessed over the network. Then, simulate various situations that might prevent resource sharing and notify the effects on the functionality. Examples might include unplugging one of the computers from the network, disabling network discovery, and changing file system permissions. n Practice 3: Configuring Media Sharing Enable media sharing to allow remote computers running Windows Vista to access your music library. On another Windows Vista–based computer, connect to the remote music files and play them to verify connectivity. If you have an Xbox 360 console available, access and play back the music from the source computer. n Practice 1: Setting Up Resource Sharing Take a Practice Test The practice tests on this book’s companion CD offer many options. For example, you can test yourself on just one exam objective, or you can test yourself on all of the 70-623 certification exam content. You can set up the test so that it closely simulates the experience of taking a certification exam, or you can set it up in study mode so that you can look at the correct answers and explanations after you answer each question. MORE INFO Practice tests For details about all the practice test options available, see the “How to Use the Practice Tests” section in this book’s introduction. Chapter 11 Managing and Troubleshooting Devices One of the greatest benefits of working with modern computers is the ability to choose from a wide variety of different hardware devices. Product designers understand the potential benefits of enabling customers to perform a wide variety of tasks while such devices are connected to their computers. For example, portable music players have limited storage space and often cannot access the Internet directly. By connecting them to a computer, users can download music and transfer data to the devices, using familiar software. Similarly, there are many different methods for performing input and output. Printers, scanners, fax devices, and related technologies provide a good way to interact with other forms of media. In the past, the process of installing new devices on a computer was tedious, complicated, and unreliable, primarily because many hardware vendors did not follow standards for designing the required software. Device drivers are often a major source of frustration and can lead to system performance and reliability issues. Windows Vista provides numerous advances that can help make this process easier and more reliable. For example, customers who purchase devices that are certified to work with Windows Vista should be able to install and use the product easily. This process is simplified because much of the functionality that was provided by device manufacturers is now included directly in the operating system itself. In some cases, however, there’s a need to troubleshoot installation and configuration issues. In this chapter, you’ll learn about ways in which you can install and troubleshoot devices in Windows Vista. In Lesson 1, “Installing and Managing Media,” you’ll learn about working with media-related devices such as scanners, printers, digital cameras, and fax capabilities. Windows Vista includes several enhancements over previous versions of the Windows platform to make working with these types of devices easier. In Lesson 2, “Working with Mobile Devices,” you’ll learn about mobile devices and ways in which you can synchronize information between them and your computer running Windows Vista. Exam objectives in this chapter: n Install, configure, and troubleshoot devices. q Connect peripherals to Windows Vista. q Install, configure, and troubleshoot mobile devices. 449 450 Chapter 11 Managing and Troubleshooting Devices q Install, configure, and troubleshoot digital cameras and camcorders. q Install, configure, and troubleshoot media devices. q Install, configure, and troubleshoot printers, fax machines, and copy devices. Lessons in this chapter: n Lesson 1: Installing and Managing Media Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 451 n Lesson 2: Working with Mobile Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 476 Before You Begin The focus of this chapter is on working with many different types of devices in Windows Vista; however, several of the sections cover features that are not available in Windows Vista Home Basic. (For more details about features in each edition, see Chapter 1, “Preparing to Install Windows Vista.”) To test all of the hardware-related features in Windows Vista, you need access to the following types of devices: n A printer that connects to the computer, using a direct or network connection n A scanner that is supported by Windows Vista n A portable music player that is compatible with the Windows Vista Sync Center n A digital camera device that is supported by Windows Vista n A modem that is capable of sending and receiving faxes n Devices that connect to the computer using infrared and Bluetooth wireless connections n A Windows Mobile device (such as a personal digital assistant) that is compatible with Windows Vista Because this is a long list of requirements, wherever possible, the practice exercises use steps that you can perform with limited access to all of these devices. Detailed requirements are included in the introduction to each practice exercise. Lesson 1: Installing and Managing Media Devices 451 Lesson 1: Installing and Managing Media Devices Computers have gone from being isolated devices designed for specific tasks to an integral component of a user’s typical day. As a Consumer Support Technician, you’ll need to assist customers in using devices such as printers, digital cameras, scanners, and fax functionality. Customers want to know how they can perform tasks such as receiving faxes and transferring pictures from their digital cameras to their computers. Real World Anil Desai In working in consumer support and roles as well as in consulting, I’ve learned some valuable lessons related to determining the best solution to a particular problem. Perhaps the most useful of these is that what people ask for is not always what they want or need. Additionally, it’s easy to focus on specific solutions first and then to try to fit them to the original problem. For example, imagine a situation in which a customer asks for a better mousetrap. Although providing a more efficient and user-friendly trap might be helpful, the real goal for the customer is to rid his or her house of pests. When you look at it in that way, there might be several superior solutions that don’t involve the use of traps at all. The technology itself is just a method of reaching the real goal. The same logic can apply to working with computer solutions. In your role as a Consumer Support Technician, your goal should be to provide the best solution for accomplishing a particular task. This usually involves collecting and analyzing various pieces of information about the real problem or desired capabilities. Customers are often subjected to advertising that makes them feel that a product will improve their lives magically and automatically. Ranging from music players to digital cameras to multifunction printing and scanning devices, all of these products offer benefits. The goal for you (and for customers) is to determine how and why they want to use the product. For example, if a customer primarily is looking for a method to print out traveling directions, a basic printer device will likely meet his or her needs. Alternatively, if a smallbusiness owner needs to scan documents frequently, such as packing slips, multifunction devices might make more sense. Overall, when helping customers implement products and technology, be sure you understand the big picture of what the customer is really trying to do instead of focusing on a particular detail or technology. 452 Chapter 11 Managing and Troubleshooting Devices After this lesson, you will be able to: n Use Device Manager to view and manage devices and device drivers in Windows Vista. n Install scanners and digital cameras. n Use Windows Fax and Scan to send and receive faxes, using an analog modem. n Install and manage local and network-connected printers. Estimated lesson time: 45 minutes Managing Hardware Devices One of the first steps you might need to perform when working with computers running Windows Vista is to determine what hardware is already installed in the system. For example, a customer might state that she would like to be able to send and receive faxes from her computer. You first need to verify that the computer has an installed fax-capable modem. Windows Vista supports many different types of hardware devices. The primary location for working with hardware is the Hardware And Sound Control Panel item. Figure 11-1 shows some of the available options. Figure 11-1 Using the Hardware And Sound Control Panel item Later in this chapter, you’ll learn about working with many of the different types of available devices and options. Lesson 1: Installing and Managing Media Devices 453 Using Device Manager The primary Windows Vista tool for viewing details about hardware components is Device Manager. To launch this utility, in the Hardware And Sound section of Control Panel, click Device Manager. The default view includes a list of the many different types of hardware devices supported by Windows Vista. Figure 11-2 shows an example of the types of information that you can obtain. Figure 11-2 Viewing devices by type in Device Manager You can expand each section to view the devices associated with that category. Some categories might not be present if a certain type of device is not installed. For example, if the computer does not have a modem installed, the Modems section does not appear. In addition to viewing details based on the default view in Device Manager, the View menu includes other options for accessing the same information. The available views are as follows: n Devices By Type n Devices By Connection n Resources By Type n Resources By Connection In general, the default view, Devices By Type, is the most intuitive way to collect device-related details. The Resources views can be helpful for troubleshooting earlier hardware and for detecting conflicts with some types of devices. Usually, these details are not necessary for normal operations. 454 Chapter 11 Managing and Troubleshooting Devices Configuring Device Settings Apart from viewing information about devices, Device Manager provides the ability to access properties for various devices. It also enables you to manage and update device drivers. To access the properties of a particular hardware device, right-click it and select Properties. The specific tabs that are displayed vary based on the type of device, and some types of devices might not include configuration options. Figure 11-3 shows options for one type of device. Figure 11-3 Viewing options related to a modem device There are several other functions that you can perform within Device Manager, which you’ll learn about next. In addition to the features and commands available in Device Manager, it is also helpful to note that several of the functions are also available by using links in the Control Panel Hardware And Sound section. Detecting Hardware Legacy hardware is the term used to describe products that are not Plug and Play–compatible. Generally, these are older devices. You can add them from the Action menu by selecting Add Legacy Hardware. This launches the Add Hardware Wizard, which walks the user through the steps of selecting and connecting a device (see Figure 11-4). The Wizard offers the ability to search automatically for devices that are connected to the computer, or you can select and configure the device manually. For the vast majority of devices, Windows Vista can detect automatically when the item is added. If new devices have been connected to the computer but do not appear automatically in Device Manager, you can check for changes manually. To do this, from the Action menu, select Scan For Hardware Changes. Windows Vista then scans the system for compatible Plug and Play devices.