Management in India: Grow from an Accidental to a Successful Manager in the IT & Knowledge Industry.pdf (10 roles of a manager)

Management in India: Grow from an Accidental to a Successful Manager in the IT & Knowledge Industry A real-world, practical book for a professional in his journey to becoming a successful manager in India Rahul Goyal professional expertise distilled P U B L I S H I N G BIRMINGHAM - MUMBAI Management in India: Grow from an Accidental to a Successful Manager in the IT & Knowledge Industry Copyright © 2012 Packt Publishing All rights reserved. No part of this book may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, without the prior written permission of the publisher, except in the case of brief quotations embedded in critical articles or reviews. Every effort has been made in the preparation of this book to ensure the accuracy of the information presented. However, the information contained in this book is sold without warranty, either express or implied. Neither the may be author, nor Packt Publishing, and its dealers and distributors will be held liable for any damages caused or alleged to be caused directly or indirectly by this book. Packt Publishing has endeavored to provide trademark information about all of the companies and products mentioned in this book by the appropriate use of capitals. However, Packt Publishing cannot guarantee the accuracy of this information. First published: May 2012 Production Reference: 1180512 Published by Packt Publishing Ltd. Livery Place 35 Livery Street Birmingham B3 2PB, UK. ISBN 978-1-84968-262-6 www.packtpub.com Cover Image by Sandeep Babu (sandyjb@gmail.com) Credits Author Rahul Goyal Reviewers Rajiv Mishra Project Coordinator Vishal Bodwani Proofreader Aaron Nash Kishore Shenoi Pankaj Ghanshani Indexer Tejal Daruwale Acquisition Editors Amey Kanse Kartikey Pandey Lead Technical Editor Kartikey Pandey Technical Editor Ankita Shashi Copy Editor Leonard D'Silva Graphics Manu Joseph Production Coordinator Arvindkumar Gupta Cover Work Arvindkumar Gupta Foreword Reading this wonderful book by Rahul brought back early memories of my career. It was nearly 15 years ago that I became a manager, almost by accident. Back then I had always prided myself in my creativeness and technical ability. I had this wonderful opportunity working for an exciting startup in the Silicon Valley with three other code wizards. I discovered that while I may never be as good a programmer as they were, I had this innate ability to see the big picture and mobilize everyone to achieve results. After a large company acquired our startup and my leaders quit, my team expected me to lead the integration with the large company. I was elated and petrified at the same time about the important responsibility that I had in my hands early in my career. This became a turning point in my career. I was not only able to integrate the team but many of us were able to build successful careers over the next few years in the large company. Whether you have always had a career plan to be a manager or if you have become an accidental one, I believe you can excel in being one. Understanding the key principles to being a successful manager and learning to apply them early in your career will make the difference between success and failure. Looking back, I have often wondered what a difference it would have made if I had known what I know now. This is where this book comes in. In this book, Rahul Goyal has delved deep into his rich experiences as a manager in India and the US to write a guidebook with practical insights on the gamut of competencies that you need to be a highly successful front line manager. In an easy-to-read style he helps you handle the transition from individual contributor to a manager and guides you on all the competencies required for a manager including hiring and building great teams, planning and executing your work, motivating people, making great decisions, handling the inevitable attrition and building an inclusive place to work where diversity is celebrated. He takes a contemporary approach emphasizing the challenges today's managers need to handle in a globalized and flat world where you need to excel at working across time zones, generations, cultures, and markets. I believe this book is unique in how it applies sound management theory to the practical situations you will run into as a manager and develops it into a set of simple how-to guidelines that we all can follow. I particularly love the way Rahul has applied candor to address the tough situations we all have faced everyday. He has masterfully interweaved examples and stories for each of the principles in order to bring them home to us. We often forget that managers are employees as well and they need to be successful in achieving their career goals. Rahul thoughtfully includes advice on how can a manager think about their own career and the steps they need to be successful I feel this book will not only be indispensable for a newbie manager that wants to get it right early but also a great reference for seasoned managers who are constantly looking to up their game. In short, this book needs to be the one you keep next to you throughout your journey as a manager. I have had the opportunity to work together with Rahul for many years and consider him a role model manager. In this book, he speaks from his own direct experiences progressing from a talented engineer to a successful manager and now to a leader-teacher that is grooming others. I wonder how much better a manager I could have been in my earlier years if I had this book to guide me. In the end, Rahul's message is simple – It's all about the People. Being a successful manager requires many traits and competencies, but it begins with how you put people first while solving for all three stakeholders – People, Customers, and Business. Here in India, we are blessed with a wealth of talent. As we look forward, it is our responsibility as managers to teach how to leverage this wealth to build a great future for us all. I am inspired by Rahul's contribution and I hope you all do as well. Vijay Anand Vice President Intuit India About the Author Rahul Goyal is an accomplished manager with a rich experience of nearly two decades in the software industry. He began his career at UBICS, Bangalore as a programmer working on e-mail systems in India. He started managing people very early in his career and honed his skills in Bangalore, India, and then in Silicon Valley, USA working for Oracle Corporation. He now works as Director of Engineering at Intuit India. Rahul finds management in everything, such as a game of soccer or a line of ants carrying food or his two sons, sometimes in a tussel for the TV remote or suprisingly co-operating to clean their room. While working at Oracle, he went to IIM, Bangalore to get executive management education in general management. He is an avid reader and also writes a blog on management which can be found at http://rxgoyal.blogspot.com. He enjoys spending his spare time with family and friends or at the course playing golf. Acknowledgement I would like to thank my dear friends, Rajiv Mishra, Kishore Shenoi, and Pankaj Ghanshani for their encouragement, input, and critical feedback through the process of writing this book. They kept me going though the entire effort and got me un-stuck many a times. My sincere thanks to Vijay Anand, who provided me the courage to go ahead and take this journey. Vijay is truly inspirational and one can learn a ton of management just by being around him. Vijay is a role model to many a managers including myself. To my wife Seema and my sons Kunal and Karan for being so understanding all the time and giving me lessons on management every day. To my parents who taught me to follow my heart and never doubt my instincts. They are my pillars of strength. Thanks to my first manager, Abhijeet Bhalla, who showed me the ropes and put his faith in me when very few would have. Thanks to my teams, past and present; to my managers in the past and present; to the organizations I worked for, and to my teachers in academics and in sports for teaching me all that I know today. Finally, thanks to James Lumsden, my publisher at Packt for starting this effort on his visit to our campus and pushing me to get on with it. Thanks to the editors Amey Kanse, Kartikey Pandey, Ankita Shashi, and the project co-ordinators, Zainab Bagasrawala and Vishal Bodhwani for working with me on this book. About the Reviewers Rajiv Mishra is currently working with Yahoo! India as a director of product development. He did his B.E in Computer Science from NIT, Nagpur and has close to 18 years of total experience and around 11 years of management experience both in India and in US. In the past, he has worked with Oracle, Citibank and found a startup. Rajiv's interest lies in building complex distributed software systems and high performance teams from scratch. You can reach Rajiv on Linkedin at http://www.linkedin.com/pub/rajiv-mishra/0/6b0/bab. Kishore Shenoi started his IT career as a C-programmer after completing his masters in Physics. He has worked in various capacities in technology and business development, within leading consulting and retail companies in India and the USA. In his current management role, he is using his project management and retail expertise to make a positive influence on the organization. In the past two decades he has also added two more masters (MBA Business Analytics and MS Operation Management) and certifications including Software Engineering (Harvard University DCE), Data Warehousing (Microstrategy), Project Management PMP (PMI), and Supply Chain CSCP (APICS).

Management in India: Grow from an Accidental to a Successful Manager in the IT & Knowledge Industry

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